The Virtual Software Store
Customer Frequently Asked Questions

Thank you for your interest in WinCorp Software's Virtual Software Store^TM. The store where we sell electronically downloaded software over the Internet, all over the globe. We have been doing this since 1996, so we have the experience and expertise required to make this a competent and trusted channel for you to purchase software products. Please review the information below and do not hesitate to contact us at for any further questions.

Frequently Asked Questions

What exactly does The Virtual Software Store do?

The Virtual Software Store deals exclusively in electronically downloaded software. We host a storefront on the Internet where customers all over the world can get information on a wide variety of software and purchase it online or off using a choice of payment options. We resell electronically downloaded software for the MS Windows, Macintosh and UNIX platforms. Our main objectives are to make the shopping experience for our customers convenient, safe and easy.

What are the advantages of shopping The Virtual Software Store?

Shopping at The Virtual Software Store allows you to quickly find the software you need without leaving your home/office. Also, with The Virtual Software Store's direct download feature, there are no shipping costs to worry about or discs to lose. A product purchased from The Virtual Software Store can be downloaded any number of times without paying any additional costs.

How do I go about finding a product?

To find a product you may browse through the categories to the left or simply use the Search option for instant results.

Is there any additional costs besides the purchase price when purchasing a product?

There is a transaction processing fee of 50 cents for online transactions and $3.00 handling fee for offline transactions only. Besides that, there are absolutely no other hidden costs.

What if I am not satisfied with my purchase? What is the refund policy?

The Virtual Software Store strives to provide the customer with utmost satisfaction. If you are not satisfied with a product, you are welcome to request a refund within 30 days of your purchase date.

How are customer refunds handled?

We offer our customers a 100% satisfaction guarantee. Should you be dissatisfied with your purchase, you may request and obtain a refund in full by mailing us a signed "Letter of Destruction" which we provide within 30 days of your purchase date.

How secure is purchasing software from The Virtual Software Store? What can I do to ensure security.

All pages where you submit persoanl information are encrypted using up to 128-Bit encryption if your browser supports it. If you do not get a secure page, may have clicked the "Standard Server" link, instead of the secure "Buy It Now". Make sure the URL of the form displayed shows https:// on the front of it, the "s" is what makes it secure. If the "padlock" does not appear on your Status Bar, then check the Page Properties under File... Properties... to verify the connection is encrypted. You may also be viewing The Virtual Software Store inside an unsecure frame from another Web Site. Try opening our web site in a new window.

Is my email, postal address, etc. kept confidential?

The Virtual Software Store does not participate in distributing customer information of any sort. Your email is used only to send you your proof of purchase and an OPTIONAL newsletter only IF you sign up for it. Besides that, there is absolutely no spamming of any sort whatsoever. See our Privacy Policy for full details.

Once I purchase a product from VSS, will I be constantly bombarded with junk mail?

Besides your online receipt, The Virtual Software Store does not send further emails without your consent.There is however a newsletter we send out only if YOU decide to subscribe to it.

How many times can I download a product purchased at the VSS?

You can download a product purchased here as many times as you like.

How do I go about purchasing a product?

After you have found a product, you can choose to add to your cart and purchase it later if there are other products you need to look at or if you wish to purchase more then one copy. Or, you may simply purchase it by clicking the "Buy It Now" link on any Product Page. Either way, once you decide to make a purchase, you can just follow the simple steps laid out and it should be a breeze.

Do you provide the technical support for the product?

We provide assistance to you, the customer, up to the point where you have successfully received the download files on your computer. Technical Support for installation or operational issues are the responsibility of the software publisher. Publisher Support contact information will be listed in your electronic receipt. All customer requests for assistance of this kind are forwarded to the publisher for resolution.

How long does the purchasing process take?

The purchasing process (filling out the forms) is easily completed in a minute or two. The actual payment processing takes only a few seconds. You may immediately download your software upon successful verification of payment. A small percentage of orders are routed for manual review by our system before your software may be downloaded. These are usually addressed the same day or by the next business day at the very latest.

How do I get my receipt/proof of purchase?

On the completion of a successful transaction, your receipt/proof of purchase will be emailed to you at the email address you provide when purchasing the product.

How can I get updates on the latest products being featured on The Virtual Software Store website?

You may sign up for our monthly newsletter on our website to get updated information on products and The Virtual Software Store itself.

What if I am unable to download my product in its entirety, will I end up being charged and not downloading anything?

You can continue to download your purchase until you are able to successfully do so. We have integrated several download options for your convenience and you may try as many of them as it takes to get your software on your computer. To download a product you have already purchased, visit the Download Support Page.

Do you also distribute free trial versions of products?

If the publisher provides us with a trial version for download, we allow you to download it as well. The more we can do to help convince you, the customer, that a particular product is what you are looking for, the better.

What are the options I have available to pay for the software?

The Virtual Software Store accepts Debit, Credit or Purchase Cards with a Visa, MasterCard, American Express or Discover Card Logo from anywhere in the world. You may also use choose to pay using offline payment methods. For a complete list/explanation of options visit the Payment Information Page

What happened to the Microsoft Passport Wallet payment option?

Effective March 4th, 2003, Microsoft has discontinued it's .NET Passport Wallet service. The text of this announcement can be found on here.